Information we collect
We may collect your name, email, phone number, billing and delivery address, order details, support messages, and basic device or usage information. Payment card numbers are not stored in our customer records; only limited card details such as brand and last four digits may be retained with a secure payment reference.
How we use information
We use information to process and deliver orders, administer agreed payment schedules, provide customer support, prevent fraud, maintain records, improve the store, and meet legal obligations.
When information is shared
We share only what is reasonably needed with service providers that support payments, freight, hosting, communications, fraud prevention, and professional advice. We may also disclose information when required by law or to protect customers, TerraVex, or others. We do not sell personal information.
Retention and security
We keep information only as long as reasonably necessary for orders, support, accounting, disputes, and legal duties. We use administrative and technical safeguards, but no online system can promise absolute security.
Your choices
You may ask to access, correct, or delete personal information, subject to legal recordkeeping requirements. You may also opt out of promotional communications at any time.
Contact
For a privacy request, email support@terravex.com. We may verify your identity before completing a request.